Book one · scroll to turn it
The Second Fight
Surviving the aftermath of a defensive shooting. The first book in the series, and the one the rest build on.
- Front cover
- The spine
- Back cover and ISBN
- Inside the pages
Lights On AI · Stephen L. Cohen
Your front office,
run by AI.
Answering to you.
We implement AI solutions that automate your business and give you back your time.
Inquiries, orders, bookings, customer records and follow-ups. One working front office, with you in control.
Portfolio
Real builds you can explore.
How a booking moves
Inquiry received by text · record created
Duplicate found · merged into one contact
Proposal drafted · waiting for owner
Date held on calendar · tentative
Waiver sent · automatic
Payment found · matched to invoice
Booking confirmed · calendar firm
Follow-up drafted · waiting for owner
Inquiry received by text · record created
Duplicate found · merged into one contact
Proposal drafted · waiting for owner
Date held on calendar · tentative
Waiver sent · automatic
Payment found · matched to invoice
Booking confirmed · calendar firm
Follow-up drafted · waiting for owner
Who it fits
Any business where work starts with a message and ends with a payment.
The backbone is the same: every inquiry in one record, every promise checked against a payment, every follow-up drafted for your yes. What changes is the paperwork.
Services and training
Bookings and deposits
Lessons, classes, appointments and jobs: the hold, the waiver or agreement, the payment check and the reminder.
Running at Tactical U. Pinnacle demo on test data.
Consulting and professional services
Proposals and agreements
Discovery calls, proposals, signed agreements, kickoff dates and invoices tracked from first email to paid.
We build this. No consulting client live yet.
Retail and orders
Order questions and status
Order inquiries, custom orders, deposits, pickup or delivery updates and review requests, one record per customer.
We build this. No retail client live yet.
Manufacturing and inventory
Quotes, orders and stock questions
Quote requests, purchase orders, and lead-time or stock questions in one queue, answered from your own records and checked by a person before anyone commits.
We build this. No manufacturing client live yet.
Where the money leaks
The work between customers needs an owner, too.
When you teach, treat, inspect or build all day, replies and follow-ups can slip. These are three gaps we look for before proposing a system.
01
The unanswered inquiry
A text at night, a form at lunch, a voicemail during class. If nobody owns the reply, a prospect can move on before you get back to them.
02
The unpaid calendar hold
A reserved slot without the required payment or paperwork can block another customer. The hold needs a deadline and a clear next action.
03
The missed follow-up
A reminder, thank-you or review request can be forgotten after the job. Put it in the record, assign it and check whether it happened.
What we build
Three pieces that turn a busy owner into a business that runs.
Every system we build has the same backbone. It is sized to your business and runs on accounts you own.
An AI front office
Agents that read every inquiry, keep one clean record per customer and draft the reply before you have finished your coffee.
- Email, text, voicemail, web forms
- Duplicate customers merged
- Drafts waiting for your yes
An order and booking chain
From quote or proposal to a confirmed job, order or date in one path: the hold, the paperwork and the payment check, with nothing skipped.
- Holds on dates and orders, firm only when paid
- Agreements, waivers and order paperwork sent
- Payments matched in QuickBooks
A shared memory
One knowledge base every agent reads and writes, so the system remembers what happened with each customer last month.
- Decisions recorded once
- Agents hand work to each other
- Plain-English status for you
The proof · Tactical U Firearms Training
We run our own business on it first.
AI agents work Tactical U's front office every day. The booking chain is built around these seven steps. The gold steps wait for the owner.
01
Inquiry
Email, text, voicemail and forms land in one place.
02
One record
Every phone, email and spelling of a name kept together.
03
Proposal and hold
Proposal drafted, date held as tentative.
04
Waiver
Sent automatically after an online sign-up.
05
Payment matched
Checked against the paid invoice in QuickBooks.
06
Confirmed
The date becomes firm when confirmation, payment and signed paperwork are complete.
07
Follow-up
Reminders, completion paperwork and follow-up, with personal drafts ready for review.
Owner approves before it is sent
In daily use · live examples and testing limits on the proof page
Visit tacticalu.com
How we work
Small fixes that hold. Then the next one.
Step 1
Find the pain
We read the inbox, the calendar or order book, and the books, and find where leads go cold and money gets missed.
Step 2
Build the smallest fix
One working piece at a time, tested on your real records, with a backup before anything live changes.
Step 3
Run it with you
You approve the personal replies that go to customers and choose which routine confirmations and reminders send on their own. We watch it, fix what breaks, and tell you in plain English what changed.
Before you get started
What can we build for your business?
What does an AI front office include?
One system connecting inquiries, customer records, bookings or orders, and follow-ups. Personal customer replies wait for your approval; routine messages run only when you switch them on.
Can you build the website and forms too?
Yes. Our work includes business websites, branded forms and visual concepts. The Command package includes a website rebuilt to feed the front-office system.
Where do we start, and what does it cost?
Start with the free Front Office Score or a 20-minute conversation. The Front Office Audit costs $950 and is credited to your build. Setup and monthly fees are listed on the packages page.
Founder
Stephen L. Cohen
Founder, Lights On AI and Tactical U Firearms Training
32+ years law enforcement · commissioned 1993
Baltimore PD SWAT operator and firearms instructor
U.S. Marshals federal task force detective
Head of Security, Genesis Digital Assets, 2021 to 2025
Former Head of Security, Digital Data Hub (DDH)
NRA Law Enforcement instructor, seven disciplines
Contracts directly to train federal law enforcement firearms training staff
Expert witness · author of eight books
Stephen L. Cohen is the founder, director and lead trainer of Tactical U Firearms Training.
He served as Head of Security for Genesis Digital Assets and Digital Data Hub (DDH), overseeing security for data center operations. That work is where he embraced technology.
He is not a programmer. He built a team of AI agents to run Tactical U's front office, learned exactly where those systems break, and fixed them on his own business before offering them to anyone else.
He has spent three decades where every action is examined afterward: SWAT, federal task force work, dignitary protection, a multi-state guard force, and master security procedures for high-profile institutions. That is how he builds: every step checked, every action logged, the owner in control.
He contracts directly with the federal government to train its law enforcement firearms training staff.
His eight books cover what happens after a crisis: the paperwork, the decisions, the reviews and the records. The same discipline runs through every system he builds.
Books · Stephen L. Cohen
Eight books on records, decisions and what holds up under review.
Written from 32 years of work where every action is examined afterward. Explore the books and their current editions.
The Second FightSurviving the aftermath of a defensive shooting
Tactical Social DefenseProtecting your job, privacy and family after a defensive shooting
The Digital PerimeterPrivacy protection and public exposure control
Policy Risk ControlsRedundancy rails for institutional shutdown
The Hard RecordForensic standards for high-liability documentation
The Decision OwnerDecision rights, delegation and escalation under pressure
When the Fix FailsWhy problems return and how to stop them
Under Formal ReviewHow to handle audits, interviews, findings and remediation
Start here
Tell us where it hurts. We will show you the fix.
Start with the free two-minute score, or book a 20-minute call with Stephen.