You work directly with Stephen.
Stephen leads the work and stays involved as we move from understanding the problem to building and using the system. You know who to contact and what the next step is.
How we work
AI for your business.
Personal attention from Stephen.
Lights On AI is a boutique service. We work one on one with you to understand the work, build a practical system and help you use it with confidence.
Work directly with Stephen
We sit down and work through it together.
Show Stephen the part of your business that keeps getting held up: an inbox full of unanswered questions, an order that needs checking, or a follow-up that depends on you remembering it.
We talk through how that work moves today, what your customers expect and what you want to keep doing yourself. You can ask questions in your own words. We explain the choices and agree on a useful place to start.
That conversation can happen by video, at your business or at a suitable meeting place we arrange together. We confirm the location and any travel arrangements before meeting.
The plan fits your business.
We look at the tools and records you already use. The scope, responsibilities and intended result are agreed before the build, and changes are discussed with you.
You stay in control.
We agree which routine tasks can run automatically and which decisions need your review. You get to see the work, try it and ask for an explanation.
From conversation to daily use
Start with a real task. Check the result.
We review the relevant tools with you: email, forms, customer records, a calendar or order system, and the way payments and follow-ups are tracked. We agree what success means for the first piece of work, then build and test it against that.
Before you rely on the system, we walk through the everyday tasks and the situations that need a person. We show you how to use it and agree what monitoring, changes and ongoing support your package includes.
Questions to bring to the conversation
What should you ask before using AI?
Can we meet in person?
Yes. We can arrange a visit to your business or agree on a suitable place to meet. A video call is also an option. Tell Stephen where you are and what you would like to work through; the location and any travel arrangements are confirmed before the meeting.
What happens in the first conversation?
You describe the work that keeps getting delayed or landing back on your desk. We talk through your current process, the tools you use and what a better result would look like. You can bring an example with private customer details removed.
What could AI help with in my business?
We look for repeatable work around inquiries, customer records, quotes, orders, bookings and follow-ups. The useful starting point is a specific task with a result we can check. We also look at whether a simpler change would solve the problem.
Who will I work with during implementation?
You work directly with Stephen. He leads the work and remains your point of contact as the plan becomes a working system. We agree who is responsible for each part of the build, handover and ongoing support before starting.
How will you handle my business information?
We identify which accounts and information the agreed work needs, explain the services involved and agree access with you. Start with sample or redacted records during discovery. Please do not send passwords or sensitive customer files through the website inquiry form.
Will AI send messages or make decisions without me?
We agree the approval boundaries with you. Personal customer replies can wait for your review. Routine confirmations and reminders run automatically only when you choose to enable them. We test those boundaries as part of the build.
What affects the cost and timing?
The scope depends on the processes involved, the tools that need to connect, the condition of your records and the exceptions the system must handle. The packages page outlines current options. We agree the scope, cost and planned timing before work starts.
What happens after the system is running?
We show you how to use the system and agree who handles monitoring, adjustments and support. Your package defines the ongoing work and contact arrangements. You should know what is included and who to contact when something needs attention.
Tell Stephen where the work gets stuck.
You do not need a technical brief. Bring one task you want to make easier, and we can talk through it together.